Sitecore Troubleshooting

Here is a list of troubleshooting steps I use for when my Sitecore site is being rude. Hopefully this can help you too!!



✔️ If everything works but getting random 500.19 error

🔹 Verify server and framework with coworkers in Web Platform Installer

🔹 URL Rewrite can be missing

🔹 Could be something in config being referenced, not installed


✔️ Get copy of dll’s, databases


✔️ Unable to add new transform

🔹 Install Slow Cheetah – extensions, not nuget


✔️ IIS error – verify site setup can connect to other local site that you know works


✔️ Verify connection string and user settings in SQL server


✔️ update-package -reinstall before build


✔️ apppool is set to integrated 4.0.


✔️ check both local and secure port (80, 443)


✔️ SQL user needs to be owner


✔️ Breakpoint for method/action is skipped – make sure layout isn’t cached

(property in layout)


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Akron / Cleveland Ohio area

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